Cancellation Policy

If you have an existing reservation, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.
Standard – The great majority of our Experiences carry the ‘Standard’ policy. For these products, you can cancel your booking for a full refund up until 24 hours in advance of your activity. You can cancel your booking by following the instructions found here.
All Sales are Final – These reservations cannot be changed or canceled for any reason. Therefore, the ‘Cancel my Booking’ option will not appear for these reservations. In these cases, contact us.
Non-standard – These products will indicate the specific terms and conditions in the ‘Cancellation Policy’ section. If a requested cancellation isn’t due a full refund, you will not be able to initiate a cancellation online.